We are mitcaps

As an IT service company, we demonstrate 100% customer focus and solution mentality every day. As an employer, we focus on teamwork and flexibility, and with our individual development opportunities, we put people first. We always strive to go new ways and continuously improve for our customers but also for our company. We not only work for our internationally active customers in several languages and remotely on all continents of this world, but also live diversity internally and act together with vision. So there are many good reasons for a career in our company.

Get to know us and find out what makes us special.


Get to know us

Since its foundation in 2007, mitcaps has developed into a family-run, yet internationally active and valued expert for SMEs in the telecommunications industry. We are particularly proud of the numerous awards we have received over time, such as the Deloitte Fast 50 Award in 2013 and 2014 or Attractive Employer Rhineland-Palatinate in 2017. Since 2017, we have been a MINT Minded Company and are committed to promoting STEM talents in our digitalised and networked working world.

Our corporate culture is characterised by flat hierarchies and an open-door policy that enables us to make short, fast decisions, always with a view to finding the best individual solution. Our motto is "There's no such thing as can't be done", which we strive for every day, both in the service we provide for our customers and internally for our employees. Our success is based on our shared values, our diversity and our team spirit. Fair and open cooperation plays just as important a role as our striving for quality and the achievement of common goals. Communication and feedback - in all directions - are the basic prerequisites for a good and trusting atmosphere and continuous further development. Thanks to the active participation of our colleagues and their diverse experiences and perspectives, we can only get better - as a company and as an employer.

Having fun at work is at least as important to us as having fun away from the office. At relaxed and varied team events such as our annual kick-off or our barbecue, we get to know each other better as a team, discover commonalities and sometimes grow beyond ourselves by learning new sports, e.g. biathlon, tennis or karting. During working hours, fresh fruit, coffee/espresso, water and other drinks are regularly waiting for you in the kitchen, as well as sweets and cakes from time to time.

Would you like to learn more about mitcaps as an employer? Take a look behind the scenes and read in our employee interviews what everyday working life at mitcaps is like and what makes mitcaps attractive as an employer. Enjoy reading!

A look behind the scenes

The finance team introduces itself

Alexander U. is a working student in the Finance department. What exactly he does there, why he came to mitcaps and what he particularly enjoys about his job, he explains in an interview.

You work in finance, what challenges does your work hold for you and what does your working day at mitcaps look like?
I work at mitcaps as a working student, so I am always in the office two days a week. I can flexibly adjust the exact working days to my lecture schedule by arrangement. After getting a drink from the kitchen, my workday typically starts with fixed tasks that always come up, such as processing incoming invoices, creating outgoing invoices, activities in payment transactions and dunning, as well as documenting and filing processes. In addition, I then support our accounting department with various Tasks in daily business. I also have my own project on contract management. What is most challenging about my job is the very careful, precise and concentrated work. You also have to get to grips with tasks on your own at times.

How did you come to mitcaps?
What did you do before that and why did you decide to join mitcaps back then?

After graduating from high school, I first did an FSJ and then I studied business administration. During my studies I also did several student jobs and internships, but not in the field of accounting. Because I found the lectures on finance at university quite interesting, I really wanted to gain practical experience here. That's why I applied for the working student position at mitcaps and finally got an interview. The interview went very well and the tasks sounded varied, so I decided to work for mitcaps.

What makes mitcaps particularly attractive in your eyes?
Clearly, the size of the company - especially as a young professional, a small, but rather familiar company is absolutely appropriate. You can get to know the company as a whole, because you also get to hear a lot from other departments, such as upcoming projects. I also think it's cool that so much trust is placed in you here. I'm always given new, varied tasks and I also have my own project, where I can contribute my own ideas.

What do you enjoy most about your job?
I particularly enjoy the structured work. But I'm also interested in dealing with numbers and accounting in general. I also find it exciting to delve deeper into topics, which is very important, especially in my own project.

Do you have any tips for our applicants on what to look out for in their applications?
So in addition to the general application rules, which you should follow anyway, I can only say: Inform yourself about mitcaps and their business idea before your interview! Then you will surely be able to convince here in the job interview. Oh, and of course you should also have a certain interest in IT.

Thank you very much for the interview, Alexander U.!

A look behind the scenes

The sales team introduces itself

Thorsten R. is Team Lead Sales at mitcaps. In this interview, he explains what a working day is like for him, how he came to mitcaps and what he thinks you need to bring to be successful at mitcaps.

You work in the sales team - what challenges does your work bring and what does your working day at mitcaps look like?

My job as account manager is to deliver the service promise to our customers on a daily basis as well as to convince potential new customers of mitcaps. It is challenging to meet customer expectations and to find a solution for every obstacle that arises.
A typical working day for me begins with a brief review of the email inbox and a subsequent structuring of the day. This is usually followed by calls with potential new clients. Daily business also includes activities such as preparing offers, processing tenders or documentation. In addition, internal (coordination) meetings and reviews of important topics take place regularly. Daily contact with existing customers as well as maintaining contact with our suppliers are part of a normal working day.

How did you come to mitcaps? What did you do before and what does your development/career path at mitcaps look like?

As a Economics graduate, I took part in the Job Speed Dating at the University of Mainz. I was looking for a company that could give me a long-term perspective. Before the event, I had already seen an interesting job advertisement on the mitcaps homepage. When the opportunity came up to get to know the faces behind mitcaps in an open and relaxed atmosphere, I jumped at the chance. Two interviews followed. The first with the managing director Mr Röttgers and the second with the entire management team. Starting as a trainee gave me the opportunity to check whether I could identify with the company and the industry in the long term. After an exciting 3-month internship, I was hired as a junior sales account manager. After 3 years, I was given the position of Team Lead Sales. In addition to management tasks, I now look after important existing customers and am responsible for acquiring new customers.

What makes mitcaps particularly attractive in your eyes?

The team size, because here you are not just a "number". Active participation and direct contact with the management are part of everyday life. I get a transparent overview and am also involved in strategic issues. The short decision-making processes and the open-door policy make it possible for me to serve the clients in the best possible way.

What do you enjoy most about your job?

The feeling of making a customer happy and exceeding their expectations.  But I also enjoy celebrating successes together - be it, for example, the acquisition of a new customer, the completion of a large project or simply the professional, quick and uncomplicated solution of a technical problem by our NOC.

In your eyes, what does one have to bring to be successful at mitcaps?

In a constantly changing industry, openness, curiosity and a certain affinity for technical topics are, in my view, a basic requirement to be able to react to the flexible requirements of our customers. Especially as a newcomer in our small team, it is important to be active, to listen and to always want to improve. A good guideline for successful daily work are our mitcaps values. Thinking, taking responsibility and seeing yourself as part of the solution makes you and ultimately all of us successful.

Thank you very much for the interview, Thorsten R.!

A look behind the scenes

The project management team introduces itself

Christina T. works as a project manager at mitcaps. She explains in an interview what her daily challenges are, what her development path at mitcaps looks like and what she enjoys most about her job.

You work in project management - what challenges does your job hold for you and what does your working day at mitcaps look like?

My daily task is to coordinate projects, which includes handling requests from customers and suppliers, for example. I also make sure that the right information gets to the right people. Issues such as internationality/time-shifting as well as deadlines regularly pose a challenge. For example, in the past I had a project where our supplier, our client and mitcaps each worked in a different time zone. Here, good coordination and flexibility is particularly important so that, for example, everyone can participate together on important dates such as a migration date. In addition to the client projects, sometimes there are also internal projects and topics, such as small team events.

How did you come to mitcaps? What did you do before and what is your development/career path at mitcaps?

I got to know mitcaps through the Business Day at Mainz University of Applied Sciences. I joined mitcaps as an intern for 6 months in Sales & Marketing, where I supported the sales team with daily tasks. In the process, I also got to learn a lot about technical topics and processes, including from our managing director Mr Röttgers, which I personally found very good. After my internship, I continued working at mitcaps as a student trainee during my studies and my bachelor's thesis. I then started here as the first trainee in the project management department. After 1.5 successful years in the trainee programme, I am now a project manager at mitcaps.

Individual support and personal development are important - what is your experience of training, coaching and development at mitcaps?

Personally, mitcaps has offered me many development and training opportunities, as various trainings were an integral part of my trainee programme. On the one hand, I participated in internal trainings, such as a sales training or a feedback training. On the other hand, I had the opportunity to take part in the further training measures "Women in Leadership" and "Prince 2", whereby the further training "Women in Leadership" in particular helped me a lot personally and also helps me in my daily work as a project manager. During my trainee programme, I had good support from my mentor Ms Pfeifer. She introduced me very well to project management, gave me the freedom to work independently and supported me with questions and problems.

What do you enjoy most about your job?

I particularly enjoy my job as a project manager as a whole because it is an interesting field and industry and the tasks are very varied. I work with customers, suppliers and the internal team and am constantly learning new things. I also find it particularly good that it never gets boring with additional small tasks such as social media or preparing a birthday table for a colleague.

What do you think you need to bring with you to make a career at mitcaps?

In addition to professional know-how, you should above all be open-minded and open to new things. So you are in particularly good hands at mitcaps if you are open to getting to know the mitcaps team, mitcaps as a company or new approaches and processes. And of course, you shouldn't miss out on having fun at work!

Thank you very much for the interview, Christina T.!

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