We are mitcaps

As an IT service company, we demonstrate 100% customer focus and solution mentality every day. As an employer, we focus on teamwork and flexibility, and with our individual development opportunities, we put people first. We always strive to go new ways and continuously improve for our customers but also for our company. We not only work for our internationally active customers in several languages and remotely on all continents of this world, but also live diversity internally and act together with vision. So there are many good reasons for a career in our company.

Get to know us and find out what makes us special.


Get to know us

Since its foundation in 2007, mitcaps has developed into a family-run, yet internationally active and valued expert for SMEs in the telecommunications industry. We are particularly proud of the numerous awards we have received over time, such as the Deloitte Fast 50 Award in 2013 and 2014 or Attractive Employer Rhineland-Palatinate in 2017. Since 2017, we have been a MINT Minded Company and are committed to promoting STEM talents in our digitalised and networked working world.

Our corporate culture is characterised by flat hierarchies and an open-door policy that enables us to make short, fast decisions, always with a view to finding the best individual solution. Our motto is "There's no such thing as can't be done", which we strive for every day, both in the service we provide for our customers and internally for our employees. Our success is based on our shared values, our diversity and our team spirit. Fair and open cooperation plays just as important a role as our striving for quality and the achievement of common goals. Communication and feedback - in all directions - are the basic prerequisites for a good and trusting atmosphere and continuous further development. Thanks to the active participation of our colleagues and their diverse experiences and perspectives, we can only get better - as a company and as an employer.

Having fun at work is at least as important to us as having fun away from the office. At relaxed and varied team events such as our annual kick-off or our barbecue, we get to know each other better as a team, discover commonalities and sometimes grow beyond ourselves by learning new sports, e.g. biathlon, tennis or karting. During working hours, fresh fruit, coffee/espresso, water and other drinks are regularly waiting for you in the kitchen, as well as sweets and cakes from time to time.

Would you like to learn more about mitcaps as an employer? Take a look behind the scenes and read in our employee interviews what everyday working life at mitcaps is like and what makes mitcaps attractive as an employer. Enjoy reading!

A look behind the scenes

The finance team introduces itself

Alexander U. is a working student in the Finance department. What exactly he does there, why he came to mitcaps and what he particularly enjoys about his job, he explains in an interview.

You work in finance, what challenges does your work hold for you and what does your working day at mitcaps look like?
I work at mitcaps as a working student, so I am always in the office two days a week. I can flexibly adjust the exact working days to my lecture schedule by arrangement. After getting a drink from the kitchen, my workday typically starts with fixed tasks that always come up, such as processing incoming invoices, creating outgoing invoices, activities in payment transactions and dunning, as well as documenting and filing processes. In addition, I then support our accounting department with various Tasks in daily business. I also have my own project on contract management. What is most challenging about my job is the very careful, precise and concentrated work. You also have to get to grips with tasks on your own at times.

How did you come to mitcaps?
What did you do before that and why did you decide to join mitcaps back then?

After graduating from high school, I first did an FSJ and then I studied business administration. During my studies I also did several student jobs and internships, but not in the field of accounting. Because I found the lectures on finance at university quite interesting, I really wanted to gain practical experience here. That's why I applied for the working student position at mitcaps and finally got an interview. The interview went very well and the tasks sounded varied, so I decided to work for mitcaps.

What makes mitcaps particularly attractive in your eyes?
Clearly, the size of the company - especially as a young professional, a small, but rather familiar company is absolutely appropriate. You can get to know the company as a whole, because you also get to hear a lot from other departments, such as upcoming projects. I also think it's cool that so much trust is placed in you here. I'm always given new, varied tasks and I also have my own project, where I can contribute my own ideas.

What do you enjoy most about your job?
I particularly enjoy the structured work. But I'm also interested in dealing with numbers and accounting in general. I also find it exciting to delve deeper into topics, which is very important, especially in my own project.

Do you have any tips for our applicants on what to look out for in their applications?
So in addition to the general application rules, which you should follow anyway, I can only say: Inform yourself about mitcaps and their business idea before your interview! Then you will surely be able to convince here in the job interview. Oh, and of course you should also have a certain interest in IT.

Thank you very much for the interview, Alexander U.!

A look behind the scenes

The Sales Team introduces itself

Svitlana B. is an account manager at mitcaps. What is meant by this, how she came to mitcaps and what has been her personal highlight so far during her time at mitcaps, she explains it in the interview.

You work in Sales - what exactly are the tasks and goals of your position? What does your working day at mitcaps look like?
As an account manager, my main task is to look after our customers and ensure a high level of customer satisfaction, as good cooperation and further development are particularly important to us. My daily work is exciting because there is something new to do every day. At the same time, my job is challenging because no two customers are the same. It often feels like I'm on a virtual trip around the world, because in the morning, for example, I talk to a client from Paris, at lunchtime to one from Prague and in the afternoon to our American business partners - we really are networked with the whole world! Beyond direct customer contact, my tasks include, for example, preparing quotations, order processing, documentation in internal systems and presenting new solutions to customers. I work closely with the Network Engineering, Project Management and Finance departments on a daily basis.

How did you come to mitcaps?
What did you do before and why did you choose mitcaps back then?

Before I came to mitcaps, I had already completed a degree in linguistics and was in the middle of my second degree in business studies, actually with a focus on finance and controlling. However, during my business studies I realised that I didn't want to stay in finance, so I looked for an internship in sales. Through a lecture at my university and an advertising flyer from mitcaps, I became aware of the company. I then applied for an internship in sales at mitcaps, because I was very interested in the position and the telecommunications market. After my internship, I worked briefly as a working student at mitcaps and was then hired permanently.

What makes mitcaps particularly attractive in your eyes?
I find the size of the company particularly attractive! We are a small company, like a "small family". There is a good working atmosphere, you have nice and reliable colleagues, training opportunities are offered and there are short communication channels - also to the management!

What has been your personal highlight so far during your time at mitcaps?
In 2018, I took part in the "Leadership Competence" development programme at the Johannes Gutenberg University in Mainz. The 7 modules were spread over a whole year and enabled me to expand my competences - it was a valuable experience that still helps me particularly in my daily tasks!

What do you think are important qualities for a successful start at mitcaps?
Above all, reliability, structured and independent work are crucial. But also a certain discipline and ability to learn. And last but not least: An interest in the information and telecommunications industry!

Thank you very much for the interview, Svitlana B.!

A look behind the scenes

The NOC team introduces itself

Anja H. works in operations management at mitcaps. She explains in an interview what she does there, how she came to mitcaps and what she enjoys most about her job.

You work in Operations Management - what is behind this term and how can we imagine a typical working day with you?
My daily tasks include task controlling, reporting and quality assurance. I also act as a contact person for our internal NOC team as well as externally for our customers. I additionally support my team in trouble shooting, take over escalation management and I am responsible for topics such as onboarding and offboarding.

How did you come to mitcaps?
What did you do before and why did you choose mitcaps back then?

I previously worked for several years in the telecommunications industry for a large corporation. Since I wanted to work for a small family company and the job at mitcaps offered very interesting activities, I decided to change at that time. The possibility of flexitime and the job security offered by a permanent contract were also decisive factors.

What makes mitcaps particularly attractive in your eyes?
mitcaps has an open-door policy. I appreciate that and the friendly interaction with my colleagues. In addition, the tasks in the job are very diverse, there are always new challenges and you can constantly learn new things.

What do you enjoy most about your job?
I enjoy the fact that I have interfaces with both internal and external contacts. I also like the international environment in which we work. Through my various tasks, I am also continuously acquiring new technical know-how, which I also find very good.

Do you have any tips on what our applicants can look out for in their application?
Of course, proper application documents without spelling mistakes are very important. In general, your own experience and knowledge should be presented and communicated realistically. If you are invited to an interview, you should be well prepared and know what mitcaps actually does. Otherwise, I can only advise: Always remain authentic and communicate your expectations clearly!

Thank you very much for the interview, Anja H.!

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