mitcaps GMBH
Mombacher Straße 40
D-55122 Mainz


The direct, personal line:
+49 (0)6131 95019-10




Presse / Marketing / General Inquiries

Technical Support

Our Network Operation Centre is responsible for the smooth operation and monitoring of your telecommunications network: 24/7 - 24 hours a day, seven days a week. Here we proactively monitor and manage any network failures or faults.

Support portal
Via the support portal you can contact our Network Operation Centre quickly, easily and securely and send us technical problems or enquiries. After logging in, you have the possibility to view your network status or, if required, to have a quick incident and change management service at your disposal. You will receive login data from us by telephone or by e-mail.

For us, technology is important. But people are always in the foreground. That is why our technical team is always personally available for you:

Phone +49 (0)6131 95019-19 or via E-Mail: operations(at)

Call nowSend a message

By car

You are coming from

  • the West (Saarbrücken/Kaiserslautern) via A6/A63/A60
  • the North (Köln) via A3/A66
  • the East (Frankfurt) via A66/A3
  • the South (Karlsruhe/Stuttgart) via A5/A67/A60

From southern or western direction (Stuttgart/Saarbrücken) coming
From the A60 please take the exit "Mainz-Süd" and follow the B40 in direction "Mainz Innenstadt". After about 5 km turn left on "Augustusstraße", this street will end at "Mombacher Strasse".

From northern or eastern direction (Köln/Frankfurt) coming 
On the A3/A66 please take exit  "Wiesbaden-Erbenheim" in direction "Mainz-Kastel". From there you cross the Rhein River on "Theodor-Heuss-Brücke" in direction Mainz Central Station. After 1km (before the central station) turn right on "Boppstrasse". After additional 600m turn left through a railway underpass. After that you only have to turn right onto "Mombacher Strasse".

Sufficient car parking spaces are available on the right-hand side of the building.

By train

You can reach us easily by taking the Deutsche Bahn. The "Mombacher Strasse" is reachable through the central station rear exit. Just turn right and walk under the bridge along the rails and follow the "Mombacher Strasse".

From Mainz Central Station it will take about 10-15 minutes.

By plane

Arriving at Frankfurt airport, you can easily take the train or the public transportation to come to our office. The journey will take you between 25 and 40 min.

Arriving at Frankfurt-Hahn airport, you can take the airport shuttle bus, which will take you around 45 min. to arrive at Mainz train station.

Your way to us


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