Team Lead (m/f/d) IT and Customer Service Manager

Do you know how to build a team and lead it to peak performance? Do you have experience in project management and love optimizing structures and processes in a technical environment? Then you've come to the perfect place! We are looking for a committed team leader (m/f/d) who is excited to step into responsibility in a medium-sized ICT company and take the performance and service quality of our IT team to the next level.

Does this sound appealiing? Then apply now as Team Lead (m/f/d) IT and Customer Service Manager

Location: Mainz

This is what you can expect with us:

  • You will be responsible for the disciplinary, organizational and, in cooperation with the technical management, technical leadership of our Network Operations Center (NOC) and engineering team.
  • You will ensure excellent team performance and keep an eye on the distribution of tasks and their status.
  • You are dedicated to team building and promote team spirit and a sense of unity based on mutual support.
  • You will work closely with the HR department on aspects of recruiting, employee development and onboarding new employees.
  • You will optimize our customer service by controlling and improving internal processes and escalation management, in particular by incorporating customer feedback.
  • You will ensure and manage professional communication with customers, carriers and suppliers - always with a focus on high quality and service orientation.


What we offer you:

  • A responsible position with a wide range of tasks and scope for personal development
  • Pleasant working environment in a highly motivated and experienced team
  • Modern, creative and flexible working environment
  • Internal and external training and coaching
  • A modern, creative and flexible working environment
  • Attractive salary
  • Company pension scheme
  • Flexitime arrangements
  • Job security
  • Participation in varied team events (company run, barbecue, joint lunches, kick-off, Christmas party, etc.)
  • Good accessibility and parking facilities
  • International environment where German and English are part of everyday office life

Your qualifications:

  • Extensive experience in leading and developing teams, ideally in the IT and customer service environment
  • Sound knowledge of infrastructures and network technologies as well as project management
  • Vocational training or a degree in a technical (IT) or business-related field
  • Strong leadership, communication and problem-solving skills as well as process and quality optimization skills
  • Good understanding of operational processes in medium-sized companies and willingness to act as an interface to various departments and experts
  • German language skills at native speaker level and very good English skills
  • An appreciative and motivating interaction with colleagues as well as an independent and goal-oriented way of working combined with a high degree of commitment and assertiveness second nature to you.

Interested in long-term cooperation? Then we look forward to hearing from you!

Starting date: immediately

Simply send your application documents to jobs(at) (maximum 6 MB), stating your desired salary and earliest starting date.
Or apply directly online using our application form!

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You would like to know more about Team Lead (m/f/d) – IT and Customer Service Management Don't hesitate to contact us.