Service Desk Agent (m/f/d)
Are you looking for an entry-level position in the IT world where you can develop your skills and support customers? Then you've come to the right place! As a Service Desk Agent, you will be the first point of contact for our customers when it comes to solving network problems. In a medium-sized ICT company, you will play a crucial role in monitoring and implementing operational processes.
You will also have the opportunity to work on challenging projects and develop your full potential.
Does that sound exciting? Then apply now as Service Desk Agent (m/f/d)
Location Mainz
This is what you can expect with us:
- You will record and prioritise customer enquiries and faults in our ticket system (1st level support).
- You coordinate and distribute the tickets within the team and keep track of the processing.
- You initiate and manage necessary escalations within the framework of SLAs (Service Level Agreements) and follow these up with determination.
- You communicate with German and international customers, partners and carriers via e-mail and telephone.
- You ambitiously support the engineering team in projects and problem analyses.
- You actively contribute your ideas and support the implementation of optimization measures (tools, procedures and processes).
- You document and update existing documentation independently.
- After your successful onboarding, you will actively work in the rolling on-call system.
What we offer you:
- Innovative ICT technologies and a Cisco Lab to try out and learn.
- A modern, creative and flexible working environment
- Feedback, training (internal/external) and coaching for your individual professional and personal development
- Access to training tools and documentation as well as live knowledge transfer from the engineering team
- Regular team events (kick-off trip, company run, barbecue, joint lunches, Christmas party, etc.)
- Attractive salary with special allowance for on-call service
- Good accessibility by public transport
- International environment where German and English are part of everyday office life
Your qualifications:
- Completed technical IT training or studies or comparable experience
- Experience with ticket and monitoring systems
- Cisco know-how in routing, switching, troubleshooting, VPN, MPLS and IPSec is an advantage
- Communication and coordination skills as well as team player mentality
- German language skills at native speaker level and very good English skills
Are you interested in long-term cooperation? Then we look forward to hearing from you!
Starting date: immediately
Simply send your application documents to jobs(at)mitcaps.de (maximum 6 MB), stating your desired salary and earliest starting date.
Or apply directly online using our application form!